INFO HELP WHEN YOU NEED IT
Start with the quick answers below, or write to a real person.
DIRECT SUPPORT
Include your device and OS, app version, what you expected, and the steps that led to the issue. A screenshot helps when it is safe to share.
PLEASE DO NOT EMAIL PASSWORDS OR PRIVATE MATTER TEXT.QUICK HELP
Open Matters and go to Settings → Delete My Account. This removes your account and associated app data from our active systems.
Can’t access the app? Email us to request deletion of your Matters account and associated data. We may ask you to verify that the account is yours.
Go to Settings → Export all my data to create a copy of the information available through the app.
Check that the number includes the correct country code, then create a new invitation. Invitations expire after 30 days.
Use the report action on the relevant person or content. Add details that help us review it: encrypted Matter text is not automatically readable by the team.
Check your internet connection, reopen Matters, and try again. If it continues, send us the time it happened and what you were doing.
Matters does not send push notifications. Open the app to sync new activity; while it is open, updates can refresh in real time. Check your connection if something is missing.
URGENT SAFETY
If you or someone else is in immediate danger, contact local emergency services. Use the in-app report action for safety concerns involving Matters.
PRIVACY REQUESTS
Read our Privacy Policy, manage your data in Settings, or email marc.balas@gmail.com.
EARLY ACCESS BY INVITATION